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Error Catalog

List of error codes:

CodeDescription
0Success
1Request requires authentication
2An error occurred during processing
3Invalid input data
5Incorrect authentication data (invalid refresh token)
6User does not exist
7User already exists
8Token expired
9DB data integrity not preserved
10User is locked
11Invalid password
12User has not completed initialization
13Application is not authorized to access the service
14User does not have a root device yet
15User already has a root device
16Unable to send mail or Firebase notification
17Authentication timed out
18Action completed
19challenge_response verification failed
20Unable to initialize a keyID for the user
21No suitable CA found
22CA did not return a certificate for the user
23CA returned an invalid certificate
24An error occurred while creating the certificate
25CA already exists
26keyID does not exist
27KeyID is locked
30Certificate expired
31Certificate revoked
32Certificate is not yet valid
33User does not match the action requiring authentication
36Action not identified
37AppId does not exist
40User did not confirm this request
41User does not have the required privilege
45Device is not authorized to execute
46DeviceID does not exist
47Certificate has not been imported
48Certificate has not been confirmed by the user
49No keyID available for the update
51Waiting for the root device to confirm login on the access device
52Device has been unlocked
53Device has been locked
54Access device does not have permission to perform the function
55KeyID has not been activated
56Invalid request
57Data cannot be decoded
60Incorrect OTP
70Unable to activate the key
71Unable to initialize the CSR
72CSR has already been initialized
101Digital certificate is incorrect or empty
102Device is not logged in
103Login unsuccessful
400An error occurred during account authentication (or: several distinct bad-request scenarios when signing — see the table below)
401Authorization Header does not match the Bearer [sessionKey] pattern / request is missing a required parameter
498PIN code does not match (PIN authentication flow only)
999Unknown error

Errors specific to calling sign

  • Missing SAD information
  • Missing data to be signed (one or more hash codes)
  • Hash code is empty
  • Hash code is not valid base64
  • Hash code is not authorized (does not match the information in the SAD)
  • The signAlgo parameter is missing or incorrect
  • hashAlgo is missing or incorrect
  • clientData is not a string
  • Hash code length is incorrect
  • SAD has expired
  • Digital certificate has expired
CodeDescription
800Unknown error
423TSA token refresh required
424Requires logging in to TSA again using the Account
CodeDescription
901Signing session expired or not registered
997Login session needs to be extended